" At Vital Guard Insurance Services, we are committed to protecting your privacy and ensuring the security of your personal information. Our privacy policy is a commitment to each client. This privacy policy outlines how we collect, use, and safeguard your data. "
The Vital Guard Privacy Policy
Your trust is paramount to us, and we adhere to strict confidentiality standards to maintain your privacy. At Vital Guard Insurance Services, we are committed to protecting your privacy and ensuring the security of your personal information. Your contact information and personally identifiable information (PII) are required by law to be kept private by any agent or agency providing guidance and/or services with The Marketplace for insurance. We DO NOT share any client information with any third parties. SMS consent and phone number will not be shared with third parties for SMS purposes. Should you have any questions or concerns about our privacy practices, please do not hesitate to contact us!
How We Collect and Use Your Data
Collection
We collect only the information necessary to provide you with the best possible service and to comply with legal requirements.
Usage
Your data is used exclusively to offer you personalized insurance options, assist with enrollment processes, and provide ongoing support.
Service Provision
Your information helps us tailor our healthcare coverage recommendations to meet your unique needs.
Communication
We use your contact details to send updates about your inquiries, coverage options, and policy changes.
Compliance and Security
We process your information to comply with legal obligations and to ensure the security of our services. We employ robust security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
Feedback and Improvement
Your feedback helps us enhance our services. We analyze the information to understand your needs better and improve our offerings. We employ cutting edge security measures and data encryption to protect your data from unauthorized access or disclosure.
How to Opt-In or Opt-Out for Direct Phone Calls
-
Direct Phone Call Opt-In
To receive updates and communications about insurance coverage from Vital Guard Insurance Services via direct phone call, please provide your explicit consent by verbal confirmation during your direct call to get connected to Your Vital Guard Agent! Please note all phone calls are recorded for training and security purposes
-
Direct Phone Call Opt-Out
For direct call opt-out, either reply or send a new SMS text message to any company line(s) to submit your request, submit the request via e-mail to info@yourvitalguard.com or contact our customer service at (866)-949-3404. Please note all phone calls are recorded for training and security purposes
-
Why we may call you directly
In the interest of assisting all of our clients to the best of our ability, we are sure to reach out by direct call in situations where there are time constraints related to enrolling or continuing a client's coverage to assist them with keeping their accounts in good standing. Please note all phone calls are recorded for training and security purposes
How to Opt-In or Opt-Out for SMS Text Message communication
-
SMS Text Message Opt-In
To receive updates and communications about insurance coverage from Vital Guard Insurance Services via SMS text messaging, please provide your explicit consent via phone call to our company number or your agent's direct number, or simply e-mail us at info@yourvitalguard.com. Please note all phone calls are recorded for training and security purposes
-
SMS Text Message Opt-Out
For SMS Text Message opt-out, either reply or send a new SMS text message to any company line(s) to submit your request, submit the request via e-mail to info@yourvitalguard.com or contact our customer service at (866)-949-3404. Please note all phone calls are recorded for training and security purposes
-
Why we may text you
For your convenience as a client, we may use SMS or MMS text messaging to send you information about your coverage options, your enrolled coverage and links to and from any rewards programs or payment processors for your coverage with our company. Being able to use direct text messaging to market the best products available to you makes life easier for both you and for us!